About Us

Who are we?

As China’s oldest and most established Bitcoin trading platform, BTCC has a strong reputation based on trust, reliability, and stability. We were the first Bitcoin exchange to launch in China, in June of 2011. Now, with over 2 years of consistent operating experience, our mature and reliable platform allows our users to trade with confidence. Our management and engineering team consists of experienced industry professionals, with strong educational background from the world's top universities. They come with years of experience, from the world's leading Internet, e-Commerce, and payment processing companies, from China, Europe, and the Silicon Valley.

We have the highest trading volumes in China, and now also rank in the top 3 worldwide. With our deep order books, we give you the highest liquidity in China, for all of your Bitcoin trading needs.

We have state-of-the-art security features, to ensure your accounts and deposits are safe:

  • Secure and encrypted HTTP sessions using SSL
  • 2-factor login, using Google Authentication
  • Confirmations to your mobile phone via SMS
  • Secure storage of Bitcoins, using latest cold storage techniques
  • And more...

What do we offer?

BTCC offers a trading platform for users to buy and sell Bitcoins, in the native Chinese CNY currency.

Users also have the the ability to securely store their Bitcoins in our platform for safekeeping.

We offer the best balance between strong security and user convenience.

Why choose us?

There are many Bitcoin exchanges on the market today. However, these are important things you should consider when choosing the right Bitcoin exchange:

1. Liquidity

Liquidity is the ability to buy or sell Bitcoins without significantly moving the price. When there are more buyers and sellers in the market, the higher the liquidity of the exchange. You can see this in the small price spreads between the Bid and Ask price. You can also gauge the liquidity of an exchange by looking at its trading volume. As compiled by BitcoinCharts, BTCC has the highest trading volume in China.

2. Location

BTCC is the largest and most established Bitcoin exchange in China. Time and time again, we have proved to be the most reliable platform in terms of: service level, security, and overall trading experience.

3. Availability

  • Over 99.9% uptime
  • Proven track record of handling the highest trading volumes in China – exceeding 100,000 Bitcoin trading volume in a single day.
  • Utilizing advanced Cloud Computing infrastructure
  • Efficient and fast response time, with 24x7 server monitoring
  • Around-the-clock customer support team, for superior service levels
  • We provide a complete, reliable, and easy trading experience for all users

4. Customer Service

We have a dedicated team of full-time Customer Support personnel, to address all of your support needs. They work around the clock, 7 days a week, to ensure customers are well taken care of. We offer the fastest turn-around times for deposits and withdrawals, for both Bitcoins and CNY currencies.

For any customer support questions, comments, or feedback, please send email to:support@btcc.com. We look forward to your feedback!